Privacy Policy

Effective Date: June 13, 2025
Last Updated: June 13, 2025

Click Care (“we,” “our,” or “us”) is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our virtual urgent care services.

By using Click Care, you agree to the practices outlined below.

1. Information We Collect

a. Personal Information

Name, date of birth, phone number, email, and address
Emergency contact information

b. Health Information (Protected Health Information – PHI)

Medical history, conditions, symptoms, treatment notes
Medications, allergies, lab or diagnostic results
Consultation notes and communications with our providers

c. Technical Information

IP address, browser type, device information
Usage data on our website and platform

2. How We Use Your Information

We use the information we collect to:

Provide telehealth medical care
Process payments and manage insurance claims
Schedule and manage appointments
Send reminders and health-related communications
Comply with legal, regulatory, and licensing requirements
Improve our service quality and platform security

3. How We Share Your Information

We do not sell your personal or health information. We may share your data with:

Our licensed healthcare providers for treatment purposes
Insurance companies, if applicable
HIPAA-compliant service vendors (e.g., billing or IT providers)
Government or law enforcement agencies, if required by law

4. Your Rights Under HIPAA

You have the right to:

Access and request a copy of your health records
Request corrections to your medical information
Request limits on certain disclosures
Receive a record of disclosures we’ve made
File a complaint if you believe your rights have been violated

To exercise these rights, contact us at clickcareorg@gmail.com.

5. Data Security

We use strong administrative, technical, and physical safeguards to protect your information, including:

End-to-end encrypted telehealth platform
Access controls based on user roles
Secure data storage compliant with HIPAA standards

While we implement advanced security measures, no system is completely secure. Always use a private, secure internet connection when accessing our services.

6. Cookies and Tracking

We may use cookies and analytics tools to understand website usage and improve user experience. These do not store or access your health information. You can adjust cookie settings through your browser preferences.

7. Service Area and Location Restriction

Click Care services are available only to individuals who are physically located in New Jersey at the time of consultation. You will be required to confirm your location before receiving care.

8. Children’s Privacy

We do not knowingly collect data from children under 13. Patients under 18 must have consent and supervision from a parent or legal guardian to receive services.

9. Policy Changes

We may update this Privacy Policy at any time. When we do, the updated version will be posted here with a new effective date. Continued use of our services means you accept the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, contact us at:

Click Care
Email: clickcareorg@gmail.com